Get help from the people who built it
No ticket portal and no first-line script. Ask your agent or email our London team, which answers within one working day.
Ask your own agent first
Your agent already knows your connections, tables and approvals.
It is the fastest place to ask how and why.
Email a person
Email anything the agent cannot settle.
Billing, bugs, account problems and feasibility questions reach the people who build the platform.
Talk about the work itself
Scoping a bespoke build, sizing an audit or choosing a product is a conversation.
It goes through the enquiry form.
Open source tools
The MCP servers, enrichment packages and agent protocols are public.
The same people read issues and pull requests on the repository.
What to expect
Small team, short chain.
- One working day
- We read and answer every email within one UK working day.
We are a small London team and promise only what we keep. - Answered by whoever would fix it
- No scripted first line sits between you and an answer.
Your reply comes from someone who can change the thing itself. - An honest answer about fit
- If the platform does not do what you need yet, we say so.
We suggest an alternative, which costs less than discovering the gap in month three.
Security and privacy
- Reporting a security issue
- Email Opafex at support@opafex.com with “security report” in the subject.
Give us time to fix it before publishing and we will credit you. - Data protection and your rights
- Opafex answers access, correction, export and erasure requests at privacy@opafex.com within the statutory timeframe.
Report spam or agent misuse to support@opafex.com.
FAQ
Still stuck?
Write to us and a person will answer
Tell us what happened and when.
Someone who can fix it replies within one working day.