Get help from the people who built it
There is no ticket portal and no first-line script. Ask your own agent, or email a small team in London that reads everything and answers within one working day.
Ask your own agent first
If you already have an account, your agent knows your setup — your connections, your tables, your approvals. For “how do I…” and “why did it do that”, it is the fastest answer available and it is already open.
Open your dashboardEmail a person
Anything the agent cannot settle — billing, a bug, an account problem, or a question about whether something is possible at all. It reaches the people who build the platform, not a first-line queue.
info@opafex.comTalk about the work itself
Scoping a bespoke build, sizing an audit, or working out which product fits. That is a conversation rather than a ticket, so it goes through the enquiry form.
Get in touchOpen source tools
The MCP servers, enrichment packages and agent protocols are public. Issues and pull requests on the repository are the right place for those — they are read by the same people.
github.com/opafexSmall team, short chain. The promises here are the ones we can keep every time rather than the ones that sound best on a pricing page.
One working day
Every email is read and answered within one UK working day. We are a small team in London, which is why there is no round-the-clock promise here that we would not keep.
Answered by whoever would fix it
There is no scripted first line to get past. The reply comes from someone who can actually change the thing you are writing about.
An honest answer about fit
If what you need is not something the platform does well yet, we will say so and tell you what we would do instead. That is cheaper for both of us than finding out in month three.
Security and privacy
Reporting a security issue
Email info@opafex.com with the words “security report” in the subject and as much detail as you can safely share. Please give us a reasonable window to fix it before publishing. We will confirm receipt, keep you updated, and credit you if you would like that.
Data protection and your rights
Access, correction, export and erasure requests go to privacy@opafex.com and are handled within the statutory timeframe. Abuse of the service — spam, misuse of an agent — goes to abuse@opafex.com.
FAQ
Still stuck?
Write to us and a person will answer
Tell us what you asked for, what happened instead, and roughly when. You will hear back within one working day, from someone who can fix it.