Version 0.1 · 2 November 2026
These terms apply when a business buys an automation audit from Opafex Ltd. By accepting them on the payment page you agree to them on behalf of your business.
1. Who we are and who these terms are for
1.1 The audit is provided by Opafex Ltd, a company registered in England and Wales (company number 17330428), whose registered office is 1 Coldbath Square, London EC1R 5HL ("Opafex", "we", "us").
1.2 "You" means the business buying the audit. These terms are for business customers only. By accepting them you confirm that you are buying for a business and that you have authority to accept them on its behalf.
1.3 These terms cover the audit only. If you go on to have Opafex build anything, that build is a separate agreement with its own terms.
2. What you are buying
2.1 You are buying one of four fixed-price audits. Each is named by the scope it covers:
| Audit | Scope |
|---|---|
| Team Audit | One team, or two to four processes |
| Department Audit | One department, end to end |
| Business Audit | Every department and how they connect, for one site or entity |
| Group Audit | Several sites, brands or entities, priced by quote |
2.2 Every audit ends with a written report that answers one question honestly: whether automation can close the gap between where your business is and where you want it to be, and if so, how, planned and priced. It includes what you should not automate, and why. The depth of the report grows with the scope; its structure does not.
2.3 Turnaround times we give you are estimates of elapsed time. They depend mostly on how quickly the people we need to speak to are available, and they are not guarantees.
2.4 The scope, the people we will speak to and the timetable are confirmed at the kickoff (clause 4).
3. What the audit is, and what it is not
3.1 An honest audit can find little worth automating. If that is the answer, the report will say so plainly, and why. That is a complete and correct result, not a failed audit.
3.2 We do not guarantee savings or any other result. Figures in the report are estimates, made from the information you and your staff give us and from the hourly cost we agree with you. The guarantee we do give is about the quality of the work (clause 6).
3.3 The report gives our recommendations. You decide what to do with them. Where the report points to help outside automation, such as a process change, a hire, training or financial advice, it is a general pointer to the kind of help you may need, not that advice itself. Nothing in the report is legal, financial or tax advice.
4. The kickoff and the fit check
4.1 Every audit starts with a kickoff call. At the kickoff we confirm the scope, agree the loaded hourly cost of your staff time that the report will use, and check that the audit is a good fit for your business.
4.2 If we agree with you at the kickoff that the audit is not a fit, we will refund the fee you have paid in full, and the audit ends.
4.3 If the kickoff shows that a different tier fits your business better, we will tell you. If you agree to change, you pay the difference for a larger audit, or we refund the difference for a smaller one.
5. Prices and payment
5.1 Prices are fixed for the scope of the tier you buy and are stated excluding VAT. Opafex Ltd is not currently VAT-registered, so no VAT is charged. If we register for VAT, VAT will be added only to orders placed after the date of registration.
5.2 Team and Department audits are paid in full, in advance, when you accept these terms.
5.3 Business and Group audits are paid either in full in advance, or in two halves: 50% when you book and 50% when we deliver the report. Which applies is agreed with you before you pay. The second half is due within 14 days of delivery.
5.4 Payments are taken by our payment provider, Stripe. We do not see or store your card details.
6. The work guarantee
6.1 If you think the report is not clear and useful, tell us in writing within 14 days of receiving it, saying what falls short.
6.2 We will first rework the report to put it right. If, after the rework, it is still not clear and useful, we will refund the audit fee in full.
6.3 Apart from clause 4 and this clause, the audit fee is not refundable once the kickoff has confirmed the audit is a fit. Nothing in these terms limits any right you have that cannot be limited by law.
7. The build credit
7.1 If you sign a contract with Opafex for a build within 90 days of receiving the report, the full audit fee you paid is deducted from the price of that build.
7.2 For Business and Group audits we may agree to a longer period. Any extension only applies if we confirm it to you in writing.
7.3 The credit is not cash, cannot be transferred, and does not apply if the audit fee was refunded.
8. What we need from you
8.1 The audit depends on access to the people who do the work and to the information they use. You agree to make them reasonably available and to answer our questions in good time.
8.2 Where our work is delayed because something we need from you is late, the timetable moves with it.
9. The report is yours
9.1 The report is yours to keep and to use as you wish, including with other suppliers, your staff, your accountant or investors. You do not need to build with Opafex to use it.
9.2 We keep ownership of our own methods, templates, tools and know-how, including those used to produce the report. That does not limit your right to use the report itself.
9.3 We will not publish your report or your findings, or tell anyone you were our client, without your permission. The one exception is clause 10, which applies only to founding places.
10. Founding places
10.1 This clause applies only if your order is a founding place. A founding place is a Team Audit offered at a reduced price to a limited number of businesses.
10.2 In return for the reduced price, by accepting these terms you give us written permission to use anonymised findings from your audit in our case studies, sample reports and marketing. Anonymised means that neither your business nor any person in it can be identified from what we publish. We may describe your business in general terms, for example "a 30-person recruitment firm".
10.3 We will not name your business unless you agree separately in writing.
11. Your data, and your staff's answers
11.1 During the audit you and your staff give us information about how your business runs. Some of it is personal data, in particular the answers your staff give in their questionnaires.
11.2 For that personal data, you are the controller and we process it on your behalf. We will:
- (a) process it only to carry out the audit, and on your documented instructions, which these terms are;
- (b) process it only in the United Kingdom or the European Union. Where an AI model reads it, we use only models hosted in the UK or EU whose providers do not train on it;
- (c) make sure that anyone at Opafex who handles it is bound by confidentiality;
- (d) keep it secure, with appropriate technical and organisational measures;
- (e) use only the sub-processors listed on our Sub-Processors page, and tell you before adding one that would handle your data;
- (f) help you respond to requests from people exercising their data protection rights, and tell you without undue delay if we become aware of a personal data breach affecting your data;
- (g) give you the information you reasonably need to show that these obligations are met; and
- (h) delete it at the end of the retention periods in clause 11.4.
11.3 You are responsible for having a lawful basis to share your staff's information with us and for telling your staff how it will be used. Our staff questionnaire opens with a short note that explains this: that the audit is about removing tedious work, not cutting jobs, and that answers are shown to management grouped by role unless the person chooses to be named.
11.4 We keep information for these periods:
- Questionnaire answers and uploaded files: deleted 12 months after we publish your report, or sooner if you ask us to delete them.
- If you sign a build with us: instead of being deleted, they move into your Opafex account and are then governed by the terms of the build.
- Your report: kept available for as long as you want it. You can ask us to withdraw access to it at any time.
- Financial records: the record of payments, refunds and the stages of your audit is kept for six years, as our accounting records require. Your acceptance of these terms is kept with them.
- If you accept these terms but do not pay: the record of your acceptance is deleted 30 days later.
11.5 Opafex is the controller of the contact details of the people we deal with at your business, and handles them as set out in our Privacy Policy.
12. Confidentiality
12.1 Each of us will keep confidential any non-public information the other shares about its business, and use it only for the audit. This does not apply to information that is already public, was already known to the recipient, or must be disclosed by law.
13. Liability
13.1 Our total liability to you arising from the audit, whether in contract, tort (including negligence) or otherwise, is limited to the audit fee you paid.
13.2 We are not liable for any loss of profit, revenue, business or savings, or for any indirect or consequential loss.
13.3 Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited or excluded by law.
14. General
14.1 These terms, together with the details of your order, are the whole agreement between us about the audit.
14.2 We may update these terms for future orders. The version you accepted applies to your audit.
14.3 These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
14.4 Questions about these terms: info@opafex.com.