Do I need an audit first?

No. If you already know what you need built, book a scoping call and we will go straight to it. The audit exists for the other case — where you can feel the bottleneck but cannot say precisely which piece of work is causing it. They are separate engagements and neither requires the other.

How is this different from just using The Agent?

The Agent is a general-purpose product you configure and drive yourself. A bespoke build is a focused tool we shape for one specific job — pre-wired to your workflow, your data, and your rules — so anyone on your team can use it without knowing how to run an agent. It's built on the same platform, so you can always graduate to the full agent later.

Do I own it, or am I renting a service?

You own a product that lives in your Opafex account. You run it from your dashboard and from chat, day to day, without depending on us. We build it, hand it over, and can keep improving it if you want us to.

Bespoke builds are priced per build against a fixed, agreed scope — so you know the cost before we start. Ongoing use runs on your Opafex plan. Book a scoping call and we'll quote it.

How long does a build take?

Because we assemble from the platform rather than from scratch, most focused builds are measured in days to a few weeks, not months. Scope drives the timeline, and we agree it up front.

What if I only want the result, not the tool?

Then you want an outcome, not a build — we run it for you and deliver the finished output. Many customers start with an outcome and graduate to a bespoke build once the volume justifies bringing it in-house.

Products · Bespoke builds

A tool built for exactly how you work

When off-the-shelf doesn't fit, we build one on the Opafex platform — shaped to your workflow, your data, and your rules. You own a product, not a project.

A separate engagement from the audit, and we only take one on where we are confident we can deliver it well. Most audits don't lead to a build at all.

Book a scoping call Just want the result? →

Case studies

Two builds we have delivered

Both started the same way — understanding the work before writing anything. Client names are withheld under NDA.

UK recruitment agency

Candidate CVs into the firm's house format

The problem

Consultants were rebuilding every incoming CV into the firm's own template by hand — hours per candidate, and no two consultants produced quite the same document.

What we built

A pipeline that reads the candidate's CV alongside the consultant's interview notes and the record already held in their CRM, fills a fixed house template from all three, and renders a finished DOCX and PDF for a consultant to review field by field before anything reaches a client.

The decisions that mattered

A field is never blank and never invented — anything the source documents do not answer is marked as pending a human, not guessed at
Signed off is a status only a person can set; nothing the system does will set it, and it refuses while a required field is unresolved
Every value shows which document it came from, and anything left out shows why — reversibly
Corrections teach it. Its own output never does, so a mistake cannot harden into a rule
Candidate-side and client-side staff see different data, enforced on the server rather than in the interface
A candidate can be erased completely — the record, the rendered documents, and the original uploads they were built from

Where it stands

The extraction engine has been proven end to end on real candidate CVs on the live account. The review, access and delivery stages around it are built and being put into daily use.

Specialist supplier

An assistant that answers from the rulebook, or says it cannot

The problem

Customers asked detailed, rules-based questions with precise answers buried in the company's own documentation. Staff answered the same ones repeatedly, and generic website chat could not handle any of them.

What we built

An assistant embedded on their site that answers only from their own documentation, with the owner writing its brief and its voice directly rather than fighting a stock persona. It captures the enquiries worth following up.

The decisions that mattered

It reads the whole knowledge base on every question rather than a search-ranked slice — so it cannot deny something that is sitting in its own documentation
Answers cite the source they came from, and a question the documents do not cover gets an honest refusal rather than an invention
The owner's brief replaces the default persona instead of stacking underneath it, so their instructions actually win
Two things the brief can never relax: facts come only from the supplied sources, and it never discloses its own configuration
We configured the whole thing from our side — the customer had nothing to set up

Where it stands

Live on their site and verified against real data: answering from their own documents with citations, and correctly refusing a question its sources did not cover.

Neither of these started as a build brief. Both started with understanding the work — which is what the audit is for.

When a build is the right answer

Usually it isn't, and we would rather say so.

A bespoke build makes sense when a piece of work is genuinely machine work — or a hybrid where the machine drafts and a person signs off — and nothing off the shelf does it the way your business needs it done. That is a narrower set of problems than it sounds like. Most of what an audit turns up is answered by an existing tool, a process change, or leaving the work with the people already doing it.

And we only offer to build what we are confident we can deliver. If something falls outside that, we will say so and point you at who or what to look at instead — taking on work we would be learning on your time is how these projects go wrong.

How a bespoke build happens

A clear, fixed-scope path from your workflow to a product you own.

Scope

We sit down with the actual work — the inputs, the rules, the edge cases, what 'good' looks like. A fixed scope, agreed up front.

Build on the platform

We assemble your tool from the Opafex engine — dashboards, data tables, connections, approvals — rather than from scratch. Faster to build, and it inherits everything the platform already does.

You run it

It lands in your account as a product you drive from the dashboard and from plain-language chat. No dependency on us to press the buttons.

It improves

It learns from real use and your corrections, and evolves as your process does — new rules, new inputs, new outputs — without a rebuild.

Why build it on Opafex

A bespoke build here isn't a throwaway script. It stands on the same production platform we run everything else on.

Grounded, not guessing

Every write is verified against real results, and it asks before anything risky. A bespoke build you can actually trust with live work.

The whole platform underneath

Your build comes with dashboards, durable execution, connection health, and a knowledge grid built in — not a thin script you'll outgrow.

Connects to what you already use

The platform ships one-click sign-in for 58 services. A bespoke build is not limited to that list — if a system you depend on offers an OAuth API, we can almost certainly connect it, and there are REST, MCP and SDK bridges for the rest.

Evolves without a rewrite

Change the house style, add a data source, adjust the rules — the build adapts. You're not back to square one every time the work changes.

More we can build

Live

CV / document formatter

Learns a firm's house style, reformats any CV or document into it, and exports polished DOCX and PDF — with a human signing off before anything leaves.

A CRM shaped to your pipeline

Your stages, your fields, your rules — a lead and contact system you actually fill in, with the agent keeping it current.

Client-reporting console

Per-client dashboards and reports generated on request from your connected tools and data.

Inventory / operations console

Structured tables, scheduled checks, and event triggers that keep stock and orders moving.

Document pipeline for any doc type

Contracts, proposals, reports — pull them in, format to your standard, send the finished file back out.

Not on the list? That's the point of bespoke. Tell us what you need.

Bespoke builds

Describe the tool you wish you had

Tell us the workflow that eats your time. We'll scope a build, quote a fixed price, and hand you a product that runs it — yours to own.

Book a scoping call