Section 4: what’s not worth automating
Drafting client advice letters
- Who
- Three partners, and two of the qualified staff
- Current cost
- 14 hours a week, £28,980 a year in chargeable time
Why
Every letter turns on a judgement about that client, and the wording carries professional liability. The problem is that AI writes something that reads well and is quietly wrong, and that SURVIVES REVIEW. A partner skimming a tidy letter about a client they know is checking the tone, not the facts. I do not think the time saved is worth it.
What I checked before saying this
Eleven letters from the last quarter, and no two shared a structure. The reasoning in each turned on something your systems do not hold. A conversation, a plan the client has mentioned, a view on how HMRC has treated them before.
What would change this
Nothing on the current evidence. If a fixed subset follows a standard structure, the routine ones confirming a filing position you have already agreed, it would be worth another look. On what I saw that is about one letter in nine, so it is narrower than it looks and I would not build for it yet.